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United Nations High Commissioner For Refugees

Established on December 14, 1950 by the United Nations General Assembly, the Office of the United Nations High Commissioner for Refugees (UNHCR), is mandated to:

  • Lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide (1951 Convention– 1967 Protocol)
  • Prevent statelessness from occurring, to resolve those cases that do occur and to protect the rights of stateless persons. (19541961 Conventions)

UNHCR Office of the Chief of Mission in Kosovo (OCM) through UNSCR 1244, also performs a specific mandate to assure the “safe and unimpeded return of all refugees and displaced persons to their homes in Kosovo”.


  • UNHCR engages in the development of legislative and administrative frameworks in the areas of asylum, civil status registration and durable solutions for displaced population. By strengthening the capacity of the institutions at the central and municipal levels, UNHCR fosters the effective implementation of the legislation, in accordance with the international standards.
  • UNHCR contributes to the strengthening of the asylum system in Kosovo. Jointly with its partners, UNHCR conducts protection monitoring and strengthens the capacities of relevant stakeholders with specific focus on protection-sensitive entry mechanisms, procedures through quality assurance, and integration opportunities.
  • Through regular outreach activities and community advocates, UNHCR promotes birth registration and recommends measures for institutional systemic solutions for the identification, prevention and reduction of the risk of statelessness, including within the auspices of the #IBelong Campaign.
  • UNHCR regularly monitors the protection situation of the displaced population and minority voluntary returnees and advocates for sustainable inclusion, in particular displaced population residing in collective shelters. Within the #GP20 Campaign to advance prevention, protection and solutions for displaced persons, UNHCR in close coordination with the UN Development Coordinator Office, IOM and UNDP, pursues the active engagement of responsible institutions and partners in establishing conditions for durable and sustainable solutions for the most vulnerable displaced population living on the socio-economic margins. This integrated approach aims at ensuring that no one is left behind.
  • Through its partners, UNHCR enables access to free legal aid through counselling, assistance and in-court representation to all persons UNHCR cares for.
  • UNHCR also promotes partnerships and collaboration with all stakeholders in the area of confidence-building and peaceful co-existence.


  • The UNHCR OCM is a member of the UN Kosovo Team (UNKT) and as such contributes to the implementation of the UNKT Common Development Plan (CDP). In parallel, UNHCR is actively involved in the process of drafting the Common Kosovo Analysis and the United Nations Strategic Development Cooperation Framework. Together with UNDP, UNHCR co-chairs the CDP Priority Area 1, Governance and Rule of Law. Moreover, the Office enjoys close collaboration with the United Nations Interim Administration Mission (UNMIK), the European Union Office in Kosovo, Organization for Security and Co-operation in Europe (OSCE), and other stakeholders in Kosovo.
  • For 2019, UNHCR has concluded project partnership agreements with the Civil Rights Program Kosovo (CRPK), Advancing Together (AT), Kosova Rehabilitation Center for Tortured Victims (KRCT) and the Forum for Development and Multi-Ethnic Collaboration.
  • UNHCR maintains close cooperation with Kosovo institutions; namely, the Ministry of Communities and Return, the Ministry of Internal Affairs, the Kosovo Agency for Statistics, the Ministry of Local Governance and Administration, Ministry of Labor and Social Work, the judicial institutions, the Ombudsperson Institution, Justice Academy, Bar Association, Law Faculty, Municipalities.
  • The Office maintains close collaboration with the donor community; international NGOs: the Danish Refugee Council and the Jesuit Refugee Service; as well as the civil society, private business sector, various associations as well as religious institutions.

UNHCR’s office address: Lorenc Antoni Str. no 26, Pejton, 10000 Pristina

Office Tel: +383 (0) 38 241 509

Duty Officer: 0800 60200

Contact: Mr. Shpend Halili (
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