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United Nations High Commissioner For Refugees

Established on December 14, 1950 by the United Nations General Assembly, the Office of the United Nations High Commissioner for Refugees (UNHCR), is mandated to:

  • Lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide (1951 Convention– 1967 Protocol)
  • Prevent statelessness from occurring, to resolve those cases that do occur and to protect the rights of stateless persons. (19541961 Conventions)

UNHCR Kosovo, through the UNSCR 1244 (1999), also performs a specific mandate to assure the “safe and unimpeded return of all refugees and displaced persons to their homes in Kosovo”.


  • UNHCR engages in the development of legislative and administrative frameworks in the areas of asylum, civil documentation, and durable solutions. By strengthening the capacity of the central and municipal authorities, UNHCR fosters the development and implementation of a protection framework, which should meet international and regional human rights standards. In that respect,
    • UNHCR contributes to the establishment of an efficient asylum system in Kosovo. Through various partnerships, UNHCR develops the capacity of relevant stakeholders engaged in asylum matters, taking into consideration the mixed migration perspective. In collaboration with the responsible law enforcement authorities and partners, UNHCR monitors all official entry points with the aim to support the institutions in establishing protection–sensitive entry mechanisms and implementing asylum legislation.
    • Provides technical legal support and advice to legal and administrative institutions with the identification of the legislative and administrative gaps, assessing the situation of unregistered and undocumented Roma, Ashkali and Egyptian communities and recommends measures for systematic solution to reduce and prevent the risk of statelessness.
  • In the context of durable solutions and sustainable reintegration, UNHCR regularly monitors the protection situation of the minority voluntary returns and internally displaced populations across Kosovo. Their needs and rights are addressed through active engagement of relevant institutions in finding solutions to obstacles involuntary return and reintegration.
  • In close coordination with the Kosovo institutions and international actors, UNHCR supports durable solutions to internally displaced persons, in particular, those in temporary collective centers.
  • UNHCR also promotes confidence-building and peaceful co-existence through forums involving communities’ representatives, interested stakeholders and the civil society. Those activities provide space for seeking joint solutions, hence laying the foundations for durable solutions and sustainable reintegration.


  • Through its partners, UNHCR supports the people we care for with legal aid and counseling. Regular protection monitoring is done to identify the basic needs of the people we care for. This creates possibilities for UNHCR and other partners to intervene on their behalf at the local and central level. Through outreach activities and community advocates, UNHCR aims to mobilize communities to practice their basic rights; providing a greater understanding of the importance of birth registration, raising awareness on the prevention of sexual gender-based violence (SGBV).



  • The UN Refugee Agency, mission in Pristina, coordinates activities with the United Nations Interim Administration Mission (UNMIK) and the European Union Office in Kosovo, and is a member of the UN Kosovo Team (UNKT) and as such contributes to the implementation of the UNKT Common Development Plan. UNHCR also works closely with the Organization for Security and Co-operation in Europe (OSCE), the Council of Europe Office in Pristina, the International Organization for Migration (IOM) and other stakeholders in Kosovo.
  • For 2019, UNHCR has signed project partnership agreements with the Civil Rights Program Kosovo (CRPK), Advancing Together (AT) and the Kosova Rehabilitation Center for Tortured Victims (KRCT).
  • UNHCR supports and cooperates with Kosovo institutions; namely the Ministry of Communities and Return, the Ministry of Internal Affairs, the Kosovo Agency for Statistics, the Kosovo Property Comparison and Verification Agency, the Judicial Institutions, the Ombudsperson Institution as well as Municipalities.
  • The Office works with other international organizations and local NGOs such as the Danish Refugee Council, the Mother Teresa Society, the International Committee of the Red Cross (ICRC) and the Jesuit Refugee Service.


UNHCR’s office address: Lorenc Antoni Str. no 26, Pejton, 10000 Pristina
Office Tel: +383 (0) 38 241 509
Contact: Mr. Shpend Halili (
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